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The Poplars, Thetford Road, Northwold, IP26 5LW   Tel: 01366 728342

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Wood Burns at its best on a bed of ash approx. 25mm. In a wood only stove leave the ash to this depth in the bottom of the fire box. In a multifuel stove let the ash build up on the grate until it is covered.

Wood needs an ample air supply from above. When lighting the fire open both top and bottom air vents. This will help the fire start. When the fire is burning nicely, close down the bottom air and then use the top air vent to control the stove. This will also help keep the glass clean (Air Wash).

If you cannot achieve a satisfactory fire please contact us for further advice.

Solid fuel burning...

If you have a multifuel stove this will allow the use of solid fuel and wood. A multifuel stove will have a grate with either rigid or bars with a shaker (riddling) system.

The gaps in the grate allow air from below through to the fire. Make sure the grate is kept clean and the ash pan is emptied regularly, this will keep the air flowing and stop the grate from becoming too hot and distorting. It is not recommended to burn wood and solid fuel at the same time.

Burning solid fuel produces sulphur and wood can contain a high amount of moisture. The two together can make sulphuric acid which can quickly cause damage to chimney linings. Also wood burns best with top air supply and solid fuel with bottom air supply.

If you are not happy how your stove is performing, please contact us.


Carbon Monoxide safety

Carbon Monoxide is a silent Killer! Annually in the UK 200 people are killed or become seriously ill due to Carbon Monoxide Poisoning. The symptoms of Carbon Monoxide Poisoning are similar too and often confused with the flu. The symptoms include Headaches, Stomach Pains, Drowsiness, Nausea, Dizziness and General Lethargy.

We strongly recommend a Carbon Monoxide Alarm is installed.


For more advice on what to burn and more importnantly using your fire correctly visit the 'Burnright.co.uk' website by clicking the link below to help save you money, reduce the risk of fires and help reduce air polution.